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Robertson-Malt S, Chapman YB. Chapter 2 Frameworks for Communication. In: Birks M, Chapman Y, Davis J, editors. Professional and therapeutic communication. South Melbourne, Victoria: Oxford University Press; 2015. p. 24–46.
2.
Hargie O, Dickson D. Skilled interpersonal communication: research, theory, and practice [Internet]. 4th ed. London: Routledge; 2004. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=182188
3.
Sultmann B, Burton T, Informit. People Skills: Guiding You to Effective Interpersonal Behaviour [Internet]. [S.l.]: Australian Academic Press; 2003. Available from: http://libraryproxy.griffith.edu.au/login?url=https://search.informit.com.au/browsePublication;res=IELHSS;isbn=1875378480
4.
Corey G. Theory and practice of counseling and psychotherapy [Internet]. Tenth edition. Boston, MA: Cengage Learning; 2015. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4643533
5.
Knight S, Books24x7, Inc. NLP at work: the essence of excellence [Internet]. 3rd ed. London: Nicholas Brealey; 2009. Available from: http://libraryproxy.griffith.edu.au/login?url=http://library.books24x7.com/library.asp?bookid=36598
6.
Hargie O, Saunders C, Dickson D. Listening. In: Social skills in interpersonal communication. 3rd ed. London: Routledge; 1994. p. 203–11.
7.
O’Toole G. Communication: core interpersonal skills for health professionals [Internet]. 2nd ed. London: Churchill Livingstone/Elsevier; 2012. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=1724011
8.
McKay M, Davis M, Fanning P, EBSCOhost. Messages: the communication skills book [Internet]. 3rd ed. Oakland, CA: New Harbinger Publications; 2009. Available from: http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408297
9.
Bolton R. Chapter 3 Listening is more than merely hearing. In: People skills: how to assert yourself, listen to others, and resolve conflicts. New York: Simon & Schuster; 1986. p. 29–48.
10.
Ivey AE, Ivey MB, Zalaquett CP, ProQuest (Firm). Intentional interviewing and counseling: facilitating client development in a multicultural society [Internet]. 8th ed. Belmont, CA: Cengage Learning; 2013. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4771002
11.
Nelson-Jones R. Nelson-Jones, R. (2012). Basic Counselling Skills: A Helper’s Manual. 3rd edn. Sage Publications. (Chapter 8: Showing Attention and Interest). In: Basic counselling skills: a helper’s manual. 3rd ed. Los Angeles, Calif. ; London: SAGE; 2012. p. 50–5.
12.
Adler RB, Rosenfeld LB, Proctor RF. Adler R. B., Rosenfeld L. B. and Proctor R. F.  ‘Chapter 7 Listening: understanding and supporting others’, Interplay: the process of interpersonal communication. New York: Oxford University Press. In: Interplay: the process of interpersonal communication. 11th ed. New York: Oxford University Press; 2010. p. 206–41.
13.
Thomlison TD. Thomlison T. D. (1997) ‘Chapter 4 Intercultural Listening’, Listening in everyday life: a personal and professional approach. Edited by Purdy M. and Borisoff D. Lanham, Md: University Press of America. In: Purdy M, Borisoff D, editors. Listening in everyday life: a personal and professional approach. 2nd ed. Lanham, Md: University Press of America; 1997. p. 79–120.
14.
Tyler S, Ryan C, Kossen C. Chapter 16 Barriers. In: Communication: A Foundation Course. 2nd ed. Frenchs Forest, N.S.W.: Pearson Education; 2005. p. 253–76.
15.
Geldard D, Geldard K, Foo RY, ProQuest (Firm). Basic Personal Counselling: a training manual for counsellors [Internet]. 8th ed. Melbourne: Cengage Learning Australia; 2016. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4770962
16.
Nazarko L. Advanced communication skills. British Journal of Healthcare Assistants. 2009 Sept;3(9):449–52.
17.
Verderber KS, Verderber RF. Communicating personal information: disclosure and privacy. In: Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts. Thirteenth Edition. New York: Oxford University Press; 2013. p. 291–323.
18.
Beebe SA, Beebe SJ, Redmond MV, DeVito JA, Goldwasser I. Beebe S. A., Beebe S. J., Redmond M. V., DeVito J. A. and Goldwasser I. (2013) ‘Topic 2 Assertive Behaviour’, Interpersonal Skills 1008PSY. Frenchs Forest, N.S.W.: Pearson Australia. In: Interpersonal Skills 1008PSY. 5th ed. Frenchs Forest, N.S.W.: Pearson Australia; 2013. p. 144–58.
19.
Lange AJ, Jakubowski P. Lange A. J. and Jakubowski P. (1976) ‘Chapter 2 Assertive, nonassertive, and aggressive behavior’, Responsible assertive behavior: cognitive/behavioral procedures for trainers. Champaign, Ill: Research Press. In: Responsible assertive behavior: cognitive/behavioral procedures for trainers. Champaign, Ill: Research Press; 1976. p. 7–38.
20.
Parvanta CF, Parvanta S. Parvanta C. F. and Parvanta S. (2011) ‘Chapter 8 Persuasive health communications: the role of theory’, Essentials of public health communication. Sudbury, MA: Jones & Bartlett Learning. In: Essentials of public health communication. Sudbury, MA: Jones & Bartlett Learning; 2011. p. 147–58.
21.
DeVito JA. DeVito J. A. (2005) ‘Chapter 9 Culture and interpersonal communication’, Messages : building interpersonal communication skills. Boston: Pearson/Allyn and Bacon. In: Messages : building interpersonal communication skills. 6 th ed. Boston: Pearson/Allyn and Bacon; 2005. p. 190–207.
22.
Adams C. Chapter 2 Interpersonal communication : emotional intelligence. In: Skills for academic and career success. Frenchs Forest, N.S.W: Pearson Australia; 2014. p. 12–32.
23.
Floyd K. Chapter 12 Emotion. In: Interpersonal communication: the whole story. Boston: McGraw-Hill; 2009. p. 433–65.
24.
DeVito JA, ProQuest (Firm). The interpersonal communication book [Internet]. Fourteenth edition. Harlow, Essex, England: Pearson; 2016. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=5187063
25.
Tillett G, French BJ. Chapter 11 The conflict resolution process. In: Resolving conflict. Fourth edition. South Melbourne, Vic: Oxford University Press; 2010. p. 172–87.
26.
Myers GT, Myers MT. Chapter 11 Managing interpersonal tensions. In: The dynamics of human communication: a laboratory approach. 6th ed. New York: McGraw-Hill; 1992. p. 267–301.
27.
Morley I. Morley I. (2006) ‘Chapter 14 Negotiating and bargaining’, The handbook of communication skills. London: Routledge. In: The handbook of communication skills. 3rd ed. London: Routledge; 2006. p. 403–25.
28.
Napier R, Gershenfeld MK. Chapter 7 Group problem solving and decision making. In: Groups, theory and experience. 6th ed. Boston: Houghton Mifflin; 1999. p. 316–76.
29.
Heath RL, Bryant J. Human communication theory and research: concepts, contexts, and challenges [Internet]. 2nd ed. Vol. LEA’s communication series. Mahwah, N.J.: L. Erlbaum; 2000. Available from: http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=45435
30.
Elder B. Elder, B. (1994). ‘Chapter 4 Dealing with conflict’ in Communication Skills. In: Communication skills. South Melbourne: Macmillan Education Australia; 1994. p. 85–110.
31.
Isenhart MW, Spangle M. Chapter 4 Mediation, Collaborative approaches to resolving conflict. In: Collaborative approaches to resolving conflict [Internet]. Thousand Oaks, CA: Sage Publications; 2000. p. 71–84. Available from: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=996507