Adams, C. (2014) ‘Chapter 2 Interpersonal communication : emotional intelligence’, in Skills for academic and career success. Frenchs Forest, N.S.W: Pearson Australia, pp. 12–32.
Adler, R.B., Rosenfeld, L.B. and Proctor, R.F. (2010) ‘Adler R. B., Rosenfeld L. B. and Proctor R. F. “Chapter 7 Listening: understanding and supporting others”, Interplay: the process of interpersonal communication. New York: Oxford University Press.’, in Interplay: the process of interpersonal communication. 11th ed. New York: Oxford University Press, pp. 206–241.
Beebe, S.A. et al. (2013) ‘Beebe S. A., Beebe S. J., Redmond M. V., DeVito J. A. and Goldwasser I. (2013) “Topic 2 Assertive Behaviour”, Interpersonal Skills 1008PSY. Frenchs Forest, N.S.W.: Pearson Australia.’, in Interpersonal Skills 1008PSY. 5th ed. Frenchs Forest, N.S.W.: Pearson Australia, pp. 144–158.
Bolton, R. (1986) ‘Chapter 3 Listening is more than merely hearing’, in People skills: how to assert yourself, listen to others, and resolve conflicts. New York: Simon & Schuster, pp. 29–48.
Corey, G. (2015) Theory and practice of counseling and psychotherapy. Tenth edition. Boston, MA: Cengage Learning. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4643533.
DeVito, J.A. (2005) ‘DeVito J. A. (2005) “Chapter 9 Culture and interpersonal communication”, Messages : building interpersonal communication skills. Boston: Pearson/Allyn and Bacon.’, in Messages : building interpersonal communication skills. 6 th ed. Boston: Pearson/Allyn and Bacon, pp. 190–207.
DeVito, J.A. and ProQuest (Firm) (2016) The interpersonal communication book. Fourteenth edition. Harlow, Essex, England: Pearson. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=5187063.
Elder, B. (1994) ‘Elder, B. (1994). “Chapter 4 Dealing with conflict” in Communication Skills’, in Communication skills. South Melbourne: Macmillan Education Australia, pp. 85–110.
Floyd, K. (2009) ‘Chapter 12 Emotion’, in Interpersonal communication: the whole story. Boston: McGraw-Hill, pp. 433–465.
Geldard, D. et al. (2016) Basic Personal Counselling: a training manual for counsellors. 8th ed. Melbourne: Cengage Learning Australia. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4770962.
Hargie, O. and Dickson, D. (2004) Skilled interpersonal communication: research, theory, and practice. 4th ed. London: Routledge. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=182188.
Hargie, O., Saunders, C. and Dickson, D. (1994) ‘Listening’, in Social skills in interpersonal communication. 3rd ed. London: Routledge, pp. 203–211.
Heath, R.L. and Bryant, J. (2000) Human communication theory and research: concepts, contexts, and challenges [electronic resource]. 2nd ed. Mahwah, N.J.: L. Erlbaum. Available at: http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=45435.
Isenhart, M.W. and Spangle, M. (2000) ‘Chapter 4 Mediation, Collaborative approaches to resolving conflict’, in Collaborative approaches to resolving conflict. Thousand Oaks, CA: Sage Publications, pp. 71–84. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=996507.
Ivey, A.E. et al. (2013) Intentional interviewing and counseling: facilitating client development in a multicultural society. 8th ed. Belmont, CA: Cengage Learning. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4771002.
Knight, S. and Books24x7, Inc (2009) NLP at work: the essence of excellence. 3rd ed. London: Nicholas Brealey. Available at: http://libraryproxy.griffith.edu.au/login?url=http://library.books24x7.com/library.asp?bookid=36598.
Lange, A.J. and Jakubowski, P. (1976) ‘Lange A. J. and Jakubowski P. (1976) “Chapter 2 Assertive, nonassertive, and aggressive behavior”, Responsible assertive behavior: cognitive/behavioral procedures for trainers. Champaign, Ill: Research Press.’, in Responsible assertive behavior: cognitive/behavioral procedures for trainers. Champaign, Ill: Research Press, pp. 7–38.
McKay, M. et al. (2009) Messages: the communication skills book. 3rd ed. Oakland, CA: New Harbinger Publications. Available at: http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408297.
Morley, I. (2006) ‘Morley I. (2006) “Chapter 14 Negotiating and bargaining”, The handbook of communication skills. London: Routledge.’, in The handbook of communication skills. 3rd ed. London: Routledge, pp. 403–425.
Myers, G.T. and Myers, M.T. (1992) ‘Chapter 11 Managing interpersonal tensions’, in The dynamics of human communication: a laboratory approach. 6th ed. New York: McGraw-Hill, pp. 267–301.
Napier, R. and Gershenfeld, M.K. (1999) ‘Chapter 7 Group problem solving and decision making’, in Groups, theory and experience. 6th ed. Boston: Houghton Mifflin, pp. 316–376.
Nazarko, L. (2009) ‘Advanced communication skills’, British Journal of Healthcare Assistants, 3(9), pp. 449–452. Available at: https://doi.org/10.12968/bjha.2009.3.9.43988.
Nelson-Jones, R. (2012) ‘Nelson-Jones, R. (2012). Basic Counselling Skills: A Helper’s Manual. 3rd edn. Sage Publications. (Chapter 8: Showing Attention and Interest).’, in Basic counselling skills: a helper’s manual. 3rd ed. Los Angeles, Calif. ; London: SAGE, pp. 50–55.
O’Toole, G. (2012) Communication: core interpersonal skills for health professionals [electronic resource]. 2nd ed. London: Churchill Livingstone/Elsevier. Available at: http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=1724011.
Parvanta, C.F. and Parvanta, S. (2011) ‘Parvanta C. F. and Parvanta S. (2011) “Chapter 8 Persuasive health communications: the role of theory”, Essentials of public health communication. Sudbury, MA: Jones & Bartlett Learning.’, in Essentials of public health communication. Sudbury, MA: Jones & Bartlett Learning, pp. 147–158.
Robertson-Malt, S. and Chapman, Y.B. (2015) ‘Chapter 2 Frameworks for Communication’, in M. Birks, Y. Chapman, and J. Davis (eds) Professional and therapeutic communication. South Melbourne, Victoria: Oxford University Press, pp. 24–46.
Sultmann, B., Burton, T., and Informit (2003) People Skills: Guiding You to Effective Interpersonal Behaviour. [S.l.]: Australian Academic Press. Available at: http://libraryproxy.griffith.edu.au/login?url=https://search.informit.com.au/browsePublication;res=IELHSS;isbn=1875378480.
Thomlison, T.D. (1997) ‘Thomlison T. D. (1997) “Chapter 4 Intercultural Listening”, Listening in everyday life: a personal and professional approach. Edited by Purdy M. and Borisoff D. Lanham, Md: University Press of America.’, in M. Purdy and D. Borisoff (eds) Listening in everyday life: a personal and professional approach. 2nd ed. Lanham, Md: University Press of America, pp. 79–120.
Tillett, G. and French, B.J. (2010) ‘Chapter 11 The conflict resolution process’, in Resolving conflict. Fourth edition. South Melbourne, Vic: Oxford University Press, pp. 172–187.
Tyler, S., Ryan, C. and Kossen, C. (2005) ‘Chapter 16 Barriers’, in Communication: A Foundation Course. 2nd ed. Frenchs Forest, N.S.W.: Pearson Education, pp. 253–276.
Verderber, K.S. and Verderber, R.F. (2013) ‘Communicating personal information: disclosure and privacy’, in Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts. Thirteenth Edition. New York: Oxford University Press, pp. 291–323.
