Adams, C. (2014). Chapter 2 Interpersonal communication : emotional intelligence. In Skills for academic and career success (pp. 12–32). Pearson Australia.
Adler, R. B., Rosenfeld, L. B., & Proctor, R. F. (2010). Adler R. B., Rosenfeld L. B. and Proctor R. F. ‘Chapter 7 Listening: understanding and supporting others’, Interplay: the process of interpersonal communication. New York: Oxford University Press. In Interplay: the process of interpersonal communication (11th ed, pp. 206–241). Oxford University Press.
Beebe, S. A., Beebe, S. J., Redmond, M. V., DeVito, J. A., & Goldwasser, I. (2013). Beebe S. A., Beebe S. J., Redmond M. V., DeVito J. A. and Goldwasser I. (2013) ‘Topic 2 Assertive Behaviour’, Interpersonal Skills 1008PSY. Frenchs Forest, N.S.W.: Pearson Australia. In Interpersonal Skills 1008PSY (5th ed, pp. 144–158). Pearson Australia.
Bolton, R. (1986). Chapter 3 Listening is more than merely hearing. In People skills: how to assert yourself, listen to others, and resolve conflicts (pp. 29–48). Simon & Schuster.
Corey, G. (2015). Theory and practice of counseling and psychotherapy (Tenth edition). Cengage Learning. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4643533
DeVito, J. A. (2005). DeVito J. A. (2005) ‘Chapter 9 Culture and interpersonal communication’, Messages : building interpersonal communication skills. Boston: Pearson/Allyn and Bacon. In Messages : building interpersonal communication skills (6 th ed., pp. 190–207). Pearson/Allyn and Bacon.
DeVito, J. A. & ProQuest (Firm). (2016). The interpersonal communication book (Fourteenth edition). Pearson. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=5187063
Elder, B. (1994). Elder, B. (1994). ‘Chapter 4 Dealing with conflict’ in Communication Skills. In Communication skills (pp. 85–110). Macmillan Education Australia.
Floyd, K. (2009). Chapter 12 Emotion. In Interpersonal communication: the whole story (pp. 433–465). McGraw-Hill.
Geldard, D., Geldard, K., Foo, R. Y., & ProQuest (Firm). (2016). Basic Personal Counselling: a training manual for counsellors (8th ed). Cengage Learning Australia. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4770962
Hargie, O., & Dickson, D. (2004). Skilled interpersonal communication: research, theory, and practice (4th ed). Routledge. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=182188
Hargie, O., Saunders, C., & Dickson, D. (1994). Listening. In Social skills in interpersonal communication (3rd ed, pp. 203–211). Routledge.
Heath, R. L., & Bryant, J. (2000). Human communication theory and research: concepts, contexts, and challenges: Vol. LEA’s communication series (2nd ed) [Electronic resource]. L. Erlbaum. http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=45435
Isenhart, M. W., & Spangle, M. (2000). Chapter 4 Mediation, Collaborative approaches to resolving conflict [Electronic resource]. In Collaborative approaches to resolving conflict (pp. 71–84). Sage Publications. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=996507
Ivey, A. E., Ivey, M. B., Zalaquett, C. P., & ProQuest (Firm). (2013). Intentional interviewing and counseling: facilitating client development in a multicultural society (8th ed). Cengage Learning. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4771002
Knight, S. & Books24x7, Inc. (2009). NLP at work: the essence of excellence (3rd ed). Nicholas Brealey. http://libraryproxy.griffith.edu.au/login?url=http://library.books24x7.com/library.asp?bookid=36598
Lange, A. J., & Jakubowski, P. (1976). Lange A. J. and Jakubowski P. (1976) ‘Chapter 2 Assertive, nonassertive, and aggressive behavior’, Responsible assertive behavior: cognitive/behavioral procedures for trainers. Champaign, Ill: Research Press. In Responsible assertive behavior: cognitive/behavioral procedures for trainers (pp. 7–38). Research Press.
McKay, M., Davis, M., Fanning, P., & EBSCOhost. (2009). Messages: the communication skills book (3rd ed). New Harbinger Publications. http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408297
Morley, I. (2006). Morley I. (2006) ‘Chapter 14 Negotiating and bargaining’, The handbook of communication skills. London: Routledge. In The handbook of communication skills (3rd ed, pp. 403–425). Routledge.
Myers, G. T., & Myers, M. T. (1992). Chapter 11 Managing interpersonal tensions. In The dynamics of human communication: a laboratory approach (6th ed., pp. 267–301). McGraw-Hill.
Napier, R., & Gershenfeld, M. K. (1999). Chapter 7 Group problem solving and decision making. In Groups, theory and experience (6th ed., pp. 316–376). Houghton Mifflin.
Nazarko, L. (2009). Advanced communication skills. British Journal of Healthcare Assistants, 3(9), 449–452. https://doi.org/10.12968/bjha.2009.3.9.43988
Nelson-Jones, R. (2012). Nelson-Jones, R. (2012). Basic Counselling Skills: A Helper’s Manual. 3rd edn. Sage Publications. (Chapter 8: Showing Attention and Interest). In Basic counselling skills: a helper’s manual (3rd ed, pp. 50–55). SAGE.
O’Toole, G. (2012). Communication: core interpersonal skills for health professionals (2nd ed) [Electronic resource]. Churchill Livingstone/Elsevier. http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=1724011
Parvanta, C. F., & Parvanta, S. (2011). Parvanta C. F. and Parvanta S. (2011) ‘Chapter 8 Persuasive health communications: the role of theory’, Essentials of public health communication. Sudbury, MA: Jones & Bartlett Learning. In Essentials of public health communication: Vol. Essential public health (pp. 147–158). Jones & Bartlett Learning.
Robertson-Malt, S., & Chapman, Y. B. (2015). Chapter 2 Frameworks for Communication. In M. Birks, Y. Chapman, & J. Davis (Eds), Professional and therapeutic communication (pp. 24–46). Oxford University Press.
Sultmann, B., Burton, T., & Informit. (2003). People Skills: Guiding You to Effective Interpersonal Behaviour. Australian Academic Press. http://libraryproxy.griffith.edu.au/login?url=https://search.informit.com.au/browsePublication;res=IELHSS;isbn=1875378480
Thomlison, T. D. (1997). Thomlison T. D. (1997) ‘Chapter 4 Intercultural Listening’, Listening in everyday life: a personal and professional approach. Edited by Purdy M. and Borisoff D. Lanham, Md: University Press of America. In M. Purdy & D. Borisoff (Eds), Listening in everyday life: a personal and professional approach (2nd ed., pp. 79–120). University Press of America.
Tillett, G., & French, B. J. (2010). Chapter 11 The conflict resolution process. In Resolving conflict (Fourth edition, pp. 172–187). Oxford University Press.
Tyler, S., Ryan, C., & Kossen, C. (2005). Chapter 16 Barriers. In Communication: A Foundation Course (2nd ed, pp. 253–276). Pearson Education.
Verderber, K. S., & Verderber, R. F. (2013). Communicating personal information: disclosure and privacy. In Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts (Thirteenth Edition, pp. 291–323). Oxford University Press.
