@inbook{Adams_2014, address={Frenchs Forest, N.S.W}, title={Chapter 2 Interpersonal communication : emotional intelligence}, booktitle={Skills for academic and career success}, publisher={Pearson Australia}, author={Adams, Christine}, year={2014}, pages={12–32} }
@inbook{Adler_Rosenfeld_Proctor_2010, address={New York}, edition={11th ed}, title={Adler R. B., Rosenfeld L. B. and Proctor R. F. ‘Chapter 7 Listening: understanding and supporting others’, Interplay: the process of interpersonal communication. New York: Oxford University Press.}, booktitle={Interplay: the process of interpersonal communication}, publisher={Oxford University Press}, author={Adler, Ronald B. and Rosenfeld, Lawrence B. and Proctor, Russell F.}, year={2010}, pages={206–241} }
@inbook{Beebe_Beebe_Redmond_DeVito_Goldwasser_2013, address={Frenchs Forest, N.S.W.}, edition={5th ed}, title={Beebe S. A., Beebe S. J., Redmond M. V., DeVito J. A. and Goldwasser I. (2013) ‘Topic 2 Assertive Behaviour’, Interpersonal Skills 1008PSY. Frenchs Forest, N.S.W.: Pearson Australia.}, booktitle={Interpersonal Skills 1008PSY}, publisher={Pearson Australia}, author={Beebe, Steven A. and Beebe, Susan J. and Redmond, Mark V. and DeVito, Joseph A. and Goldwasser, Irene}, year={2013}, pages={144–158} }
@inbook{Bolton_1986, address={New York}, title={Chapter 3 Listening is more than merely hearing}, booktitle={People skills: how to assert yourself, listen to others, and resolve conflicts}, publisher={Simon & Schuster}, author={Bolton, Robert}, year={1986}, pages={29–48} }
@book{Corey_2015, address={Boston, MA}, edition={Tenth edition}, title={Theory and practice of counseling and psychotherapy}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4643533}, publisher={Cengage Learning}, author={Corey, Gerald}, year={2015} }
@inbook{DeVito_2005, address={Boston}, edition={6 th ed.}, title={DeVito J. A. (2005) ‘Chapter 9 Culture and interpersonal communication’, Messages : building interpersonal communication skills. Boston: Pearson/Allyn and Bacon.}, booktitle={Messages : building interpersonal communication skills}, publisher={Pearson/Allyn and Bacon}, author={DeVito, Joseph A.}, year={2005}, pages={190–207} }
@book{DeVito_ProQuest (Firm)_2016, address={Harlow, Essex, England}, edition={Fourteenth edition}, title={The interpersonal communication book}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=5187063}, publisher={Pearson}, author={DeVito, Joseph A. and ProQuest (Firm)}, year={2016} }
@inbook{Elder_1994, address={South Melbourne}, title={Elder, B. (1994). ‘Chapter 4 Dealing with conflict’ in Communication Skills}, booktitle={Communication skills}, publisher={Macmillan Education Australia}, author={Elder, Bruce}, year={1994}, pages={85–110} }
@inbook{Floyd_2009, address={Boston}, title={Chapter 12 Emotion}, booktitle={Interpersonal communication: the whole story}, publisher={McGraw-Hill}, author={Floyd, Kory}, year={2009}, pages={433–465} }
@book{Geldard_Geldard_Foo_ProQuest (Firm)_2016, address={Melbourne}, edition={8th ed}, title={Basic Personal Counselling: a training manual for counsellors}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4770962}, publisher={Cengage Learning Australia}, author={Geldard, David and Geldard, Kathryn and Foo, Rebecca Yin and ProQuest (Firm)}, year={2016} }
@book{Hargie_Dickson_2004, address={London}, edition={4th ed}, title={Skilled interpersonal communication: research, theory, and practice}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=182188}, publisher={Routledge}, author={Hargie, Owen and Dickson, David}, year={2004} }
@inbook{Hargie_Saunders_Dickson_1994, address={London}, edition={3rd ed}, title={Listening}, booktitle={Social skills in interpersonal communication}, publisher={Routledge}, author={Hargie, Owen and Saunders, Christine and Dickson, David}, year={1994}, pages={203–211} }
@book{Heath_Bryant_2000, address={Mahwah, N.J.}, edition={2nd ed}, title={Human communication theory and research: concepts, contexts, and challenges}, volume={LEA’s communication series}, url={http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=45435}, publisher={L. Erlbaum}, author={Heath, Robert L. and Bryant, Jennings}, year={2000} }
@inbook{Isenhart_Spangle_2000, address={Thousand Oaks, CA}, title={Chapter 4 Mediation, Collaborative approaches to resolving conflict}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=996507}, booktitle={Collaborative approaches to resolving conflict}, publisher={Sage Publications}, author={Isenhart, M.W. and Spangle, M.}, year={2000}, pages={71–84} }
@book{Ivey_Ivey_Zalaquett_ProQuest (Firm)_2013, address={Belmont, CA}, edition={8th ed}, title={Intentional interviewing and counseling: facilitating client development in a multicultural society}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=4771002}, publisher={Cengage Learning}, author={Ivey, Allen E and Ivey, Mary Bradford and Zalaquett, Carlos P. and ProQuest (Firm)}, year={2013} }
@book{Knight_Books24x7, Inc_2009, address={London}, edition={3rd ed}, title={NLP at work: the essence of excellence}, url={http://libraryproxy.griffith.edu.au/login?url=http://library.books24x7.com/library.asp?bookid=36598}, publisher={Nicholas Brealey}, author={Knight, Sue and Books24x7, Inc}, year={2009} }
@inbook{Lange_Jakubowski_1976, address={Champaign, Ill}, title={Lange A. J. and Jakubowski P. (1976) ‘Chapter 2 Assertive, nonassertive, and aggressive behavior’, Responsible assertive behavior: cognitive/behavioral procedures for trainers. Champaign, Ill: Research Press.}, booktitle={Responsible assertive behavior: cognitive/behavioral procedures for trainers}, publisher={Research Press}, author={Lange, Arthur J. and Jakubowski, Patricia}, year={1976}, pages={7–38} }
@book{McKay_Davis_Fanning_EBSCOhost_2009, address={Oakland, CA}, edition={3rd ed}, title={Messages: the communication skills book}, url={http://libraryproxy.griffith.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408297}, publisher={New Harbinger Publications}, author={McKay, Matthew and Davis, Martha and Fanning, Patrick and EBSCOhost}, year={2009} }
@inbook{Morley_2006, address={London}, edition={3rd ed}, title={Morley I. (2006) ‘Chapter 14 Negotiating and bargaining’, The handbook of communication skills. London: Routledge.}, booktitle={The handbook of communication skills}, publisher={Routledge}, author={Morley, Ian}, year={2006}, pages={403–425} }
@inbook{Myers_Myers_1992, address={New York}, edition={6th ed.}, title={Chapter 11 Managing interpersonal tensions}, booktitle={The dynamics of human communication: a laboratory approach}, publisher={McGraw-Hill}, author={Myers, G. T. and Myers, M. T.}, year={1992}, pages={267–301} }
@inbook{Napier_Gershenfeld_1999, address={Boston}, edition={6th ed.}, title={Chapter 7 Group problem solving and decision making}, booktitle={Groups, theory and experience}, publisher={Houghton Mifflin}, author={Napier, R. and Gershenfeld, M. K.}, year={1999}, pages={316–376} }
@article{Nazarko_2009, title={Advanced communication skills}, volume={3}, DOI={10.12968/bjha.2009.3.9.43988}, number={9}, journal={British Journal of Healthcare Assistants}, author={Nazarko, Linda}, year={2009}, month=sept, pages={449–452} }
@inbook{Nelson-Jones_2012, address={Los Angeles, Calif. ; London}, edition={3rd ed}, title={Nelson-Jones, R. (2012). Basic Counselling Skills: A Helper’s Manual. 3rd edn. Sage Publications. (Chapter 8: Showing Attention and Interest).}, booktitle={Basic counselling skills: a helper’s manual}, publisher={SAGE}, author={Nelson-Jones, Richard}, year={2012}, pages={50–55} }
@book{O’Toole_2012, address={London}, edition={2nd ed}, title={Communication: core interpersonal skills for health professionals}, url={http://libraryproxy.griffith.edu.au/login?url=https://ebookcentral.proquest.com/lib/griffith/detail.action?docID=1724011}, publisher={Churchill Livingstone/Elsevier}, author={O’Toole, Gjyn}, year={2012} }
@inbook{Parvanta_Parvanta_2011, address={Sudbury, MA}, title={Parvanta C. F. and Parvanta S. (2011) ‘Chapter 8 Persuasive health communications: the role of theory’, Essentials of public health communication. Sudbury, MA: Jones & Bartlett Learning.}, volume={Essential public health}, booktitle={Essentials of public health communication}, publisher={Jones & Bartlett Learning}, author={Parvanta, Claudia F. and Parvanta, Sarah}, year={2011}, pages={147–158} }
@inbook{Robertson-Malt_Chapman_2015, address={South Melbourne, Victoria}, title={Chapter 2 Frameworks for Communication}, booktitle={Professional and therapeutic communication}, publisher={Oxford University Press}, author={Robertson-Malt, S. and Chapman, Y.B.}, editor={Birks, Melanie and Chapman, Ysanne and Davis, Jenny}, year={2015}, pages={24–46} }
@book{Sultmann_Burton_Informit_2003, address={[S.l.]}, title={People Skills: Guiding You to Effective Interpersonal Behaviour}, url={http://libraryproxy.griffith.edu.au/login?url=https://search.informit.com.au/browsePublication;res=IELHSS;isbn=1875378480}, publisher={Australian Academic Press}, author={Sultmann, Bill and Burton, Tony and Informit}, year={2003} }
@inbook{Thomlison_1997, address={Lanham, Md}, edition={2nd ed.}, title={Thomlison T. D. (1997) ‘Chapter 4 Intercultural Listening’, Listening in everyday life: a personal and professional approach. Edited by Purdy M. and Borisoff D. Lanham, Md: University Press of America.}, booktitle={Listening in everyday life: a personal and professional approach}, publisher={University Press of America}, author={Thomlison, T. Dean}, editor={Purdy, Michael and Borisoff, Deborah}, year={1997}, pages={79–120} }
@inbook{Tillett_French_2010, address={South Melbourne, Vic}, edition={Fourth edition}, title={Chapter 11 The conflict resolution process}, booktitle={Resolving conflict}, publisher={Oxford University Press}, author={Tillett, Gregory and French, Brendan James}, year={2010}, pages={172–187} }
@inbook{Tyler_Ryan_Kossen_2005, address={Frenchs Forest, N.S.W.}, edition={2nd ed}, title={Chapter 16 Barriers}, booktitle={Communication: A Foundation Course}, publisher={Pearson Education}, author={Tyler, Shirley and Ryan, Charmaine and Kossen, Christopher}, year={2005}, pages={253–276} }
@inbook{Verderber_Verderber_2013, address={New York}, edition={Thirteenth Edition}, title={Communicating personal information: disclosure and privacy}, booktitle={Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts}, publisher={Oxford University Press}, author={Verderber, Kathleen S. and Verderber, Rudolph F.}, year={2013}, pages={291–323} }
